Company Policies
Return Policy
A one year warranty through Dotcom Computers Inc. is offered on all products sold. Some of our products may fall under the original manufacturer's warranty as well. Please report issues regarding equipment defects within 14 days of receipt and we will issue a Return Merchandise Authorization tag. A refund or parts replacement will be given upon inspection of the returned product, serial numbers, and tamper tags. Please note that removing, puncturing, or altering the tamper tags in any way will immediately void your warranty.
Returns will be processed and refunded within three (3) business days upon receiving the product back in our warehouse. If purchased with credit card, the refund will be placed on the credit card used. If payment was made by check, a refund check will be created and mailed to the customer within four (4) business days. If payment was made through PayPal, the refund will be sent directly through PayPal. Refunds for payments through wire / bank transfer will be refunded in seven (7) business days and refunded directly to the bank account used to pay originally.
Restocking Fee
All returns for a refund are subject to a 20% restocking fee. We only offer replacement on defective items. If we have no replacement item to offer you, then a refund will be offered with the restocking fee waived. No returns for refund will be offered after 30 days from invoice.
What shipper do we use?
Payment Methods
We accept all major credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal payments. If you prefer to pay via company check you may do so. Payment must be made within seven days of purchase. Overseas orders outside of the United States and Canada must be paid via bank transfer unless prior arrangements are made.
You may place your order over the phone by calling 1-800-798-3682.
Warranty
Dotcom Computers Inc. offers a one year standard warranty on all products sold on our website (https://dcomcomputers.com). The warranty is through Dotcom Computers Inc., not the manufacturer of the product. A two year warranty is available as an option on select products. The warranty period begins on the date of invoice. Replacements do not affect warranty date going forward or reset warranty time period.
The warranty on your equipment covers all normal wear and usage. Customer error and misuse such as spilling liquids or dropping the equipment are not covered. Acts of God such as floods, lightning, earthquakes, and other natural disasters are also not covered.
After 30 days, all returns will be for replacement only.
Shipping Policies
Dotcom Computers has a simple easy to understand shipping policy. We do our best to get your products where you want them when you want them. We ship once payment for an item clears. We do our best to ship within 24 hours of payment clearing. In the event we cannot ship within the first two days (low stock or other unforeseen events), we will reach out to you and let you know the problem.
Shipping carriers can be selected during the checkout process. Our preferred carrier is UPS but if you prefer another method please contact us directly to make alternate arrangements. If you pay with ECHECK via PayPal it takes up to 4 days to clear from PayPal. Product will ship once payment clears. A tracking number will be sent to your email address once the product has shipped. Shipping charges can be estimated via an estimation tool on the shopping cart. Since these are estimates, additional shipping charges may be added to your order.
Fast Same Day Shipping
Dotcom Computers Inc. takes pride in getting 99% of our orders shipped the day the order is placed (must be placed by 2pm to qualify). We reserve the right to ship using the carrier of our choice between FedEx, UPS, and USPS. We do our best to factor in the shipping times for our customers. While we do our best to ensure your order makes it to your location on time, we do not guarantee delivery times.
Shipping carriers can be selected during the checkout process. Preferred carrier is UPS but if you prefer another method, please contact us directly to make alternate arrangements. We do our best to ship the same day or following day after payment is received. If you pay with ECHECK via PayPal it takes up to 4 days to clear from PayPal. Product will ship once payment clears.
A tracking number will be sent to your email address once the product has shipped. Shipping charges can be estimated via an estimation tool on the shopping cart. Since these are estimates, additional shipping charges may be added to your order.
Dotcom Computers Inc. reserves the right to modify these policies at any time without prior warning.
Price Matching
For us to match our competitor's pricing you must first present us with a link to the product, or a formal quote presented by the competitor. The item must be in stock and in "like" condition (new versus refurbished, grade A versus grade B, etc.). Auction sites and marketplaces such as eBay and Amazon are not eligible for price matching. We reserve the right to accept or deny any price match inquiry. All decisions are made final by Dotcom Computers.
Disclaimer
Dotcom Computers does not guarantee the accuracy of any prices, descriptions, text, specifications, compatibility, photos, images, or other. Dotcom Computers does its best to provide the most accurate information possible; however, Dotcom Computers reserves the right to change, alter, and or update the site at any time.
Dotcom Computers also reserves the right to cancel any order or promotion at any time.
Privacy Policy
This Privacy Policy governs the manner in which Dotcom Computers, Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the https://dcomcomputers.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Dotcom Computers, Inc.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Dotcom Computers, Inc. may collect and use Users personal information for the following purposes:
- To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site - We may use feedback you provide to improve our products and services.
- To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. We may use the email address to send company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Dotcom Computers, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Dotcom Computers, Inc.
https://dcomcomputers.com
220 Paramount Drive, Ste 1
Raynham, MA 02767
1 (800) 798-3682
fred@dcomcomputers.com
Policies last modified on: 4/27/17
Polices are subject to change at any time, without prior notice.