The Altigen Triton ALTI-TTRS-12 is a resource module that works with AltiContact Center or AltiContact Manager to provide silent monitoring and barge-in for call center supervisors. The ALTI-TTRS-12 is ideal for workgroup managers and supervisors who are training new employees or evaluating. Barge-in can be used for taking over a call if an agent needs help while silent monitoring can be used to monitor a user's performance.
Altigen Triton ALTI-TTRS-12 Features:
- Provides 12 Ports
- Supports AltiContact Center and AltiContact Manager
- Provides Ability to Barge-in on Phone Calls
- Enables Silent Monitoring